Shipping Policy

Our goal is to provide a seamless shopping experience to our Indian customers. We provide reliable domestic shipping services, with an estimated delivery time frame of 3-8 business days. Shipping fees and delivery times may vary based on the shipping method, the destination, and external factors, such as weather conditions.       
 

If your order is lost or damaged, please notify our team within 48 hours. Shipping charges are clearly displayed before you confirm your order. Before making a purchase, shipping costs can be reviewed and understood.     
 

Address Accuracy     

To ensure a successful delivery, it is important to provide an accurate shipping address during the checkout process. Incorrect or incomplete addresses provided by the user will result in delays or misdelivery. If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.    
 

There may be times when it is not possible to make changes to an order after it has been processed. Due to the fact that our team begins preparing the shipment for dispatch, certain details may not be able to be changed. Please ensure that your shipping information is accurate before placing your order to avoid any potential complications.    
 

Cancellation of Order      

You may cancel your order before it is dispatched. Our website allows you to cancel an order under the 'Order' section of your account. It is not possible to cancel an order once it has been dispatched. You will be notified immediately by email or text if there are any problems or obstacles with the shipping or fulfillment of your order.     
 

Return and Refund Policy    
 

Returns and Refunds Eligibility     

We apologize if you receive a defective or damaged item. If you wish to return or exchange an item, please contact our customer support team within 48 hours of receiving it. Should you receive an incorrect item or a wrong product, we will arrange a return or exchange for you. The returned item must be undamaged and free of signs of wear and tear.   

To ensure a successful return, all tags, packaging, and invoices must be preserved.  

The return may not be processed if any of these items are missing. If an item does not arrive in its original condition or contains missing parts, please contact our customer support team within 48 hours. We will resolve the issue as soon as possible.     
 

Return Process    

Please contact our customer support team to initiate a return. You will be guided through this process and given specific instructions. After receiving the returned item and verifying its condition, we will process the refund or exchange.     
 

Exceptions / Non-Returnable items  

• Perishable Goods and Custom Products  

The return of perishable goods, such as flowers and plants, is not permitted.  

• Downloadable Digital Products  

A digital product, such as an e-book or software, cannot be returned or refunded once it has been accessed or downloaded.  

During the purchase process, you will be clearly informed of any exceptions to each of these categories.  

Return Shipping     

In the case of a return, the user should be responsible for shipping costs. Should there be an error on our part, we will gladly cover return shipping costs.   

Refund Method      

Refunds will be processed using the original payment method used for the purchase. After our team receives and inspects your returned item, you can expect to receive your refund within 5-7 business days.   

Contact Us     

Our customer support team is always available to answer any questions you may have regarding our Return and Refund Policy.  

massdataxdevelopmentprivatelim@gmail.com